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Indicator2 Guide

Indicator2 TS Guide
This guide will take you through how to troubleshoot the Indicator2 unit in a systematic fashion, checking the power supply, timers, displays and XLR connections.
1. Does the unit Power up?

The first thing we should do is check the power cord/cable to the unit. Take a known working power cord/cable - change the one attached to the unit - connect the power to the unit and switch it on. Does the unit power up?


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2. Can you set the colours?

Now that you have power to the unit can you set the colours on the main unit?


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3. Can you set the colours on the remote displays?

Now that the power and the main unit has been checked move on to checking the remote displays. If you cannot set the remote displays then isolate whether you have a XLR cable problem. No cable run should be more than 100m. Check and change the XLR cables with known working replacements and then re-test whether you can set the colours on the remote displays.

If the remote displays are now working then you have a fully functioning system

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Return Merchandise Authorisation Form

We regret that if you have followed this troubleshooting guide and been advised that the unit is unserviceable that we will need you to return the unit to us.

Please ensure that you have completed the troubleshooting guide and indicated (by ticking the checkboxes) at which step the unit failed. Then please fill in the details below and click the submit button.

PLEASE DO NOT RETURN THE UNIT TO US UNTIL WE HAVE CONTACTED YOU.

When we have recieved your RMA submission we will advise you where and how to send the unit to us.

Full Name(*)
Please enter your full name
Email(*)
Please check your email address and correct any errors
Contact Tel. No.(*)
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Please ensure that you include the country code in the format +xx - ie. for the UK that will be +44
Company
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Vendor(*)
Please choose the vendor where the original unit was purchased. If you are not sure please select Hive Industries Ltd.
Serial No:(*)
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Date of Purchase(*)
Please select the date when you purchased the unit - if you don't have a record please use your best guess!
reCaptcha(*)
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A question we are asked from time to time...

...what do you do?

If you are involved with presenting information you want others to understand, then you will find the products we manufacture here at Interspace Industries (i2) are designed with you in mind.

We have been providing technological assistance and equipment to the presentation industry for over 25 years and have designed specific products to help the presenter and the technical crew make their presentations seamless, controlled and successful.

Cueing systems are remotely controlled devices for technicians and presenters, in the old days it was to run 35mm slides (full Multimedia as it was!) and maybe a Video off Betacam. These days they usually control the computer directly using software such as PowerPoint, KeyNote and Impress. These cueing systems are sometimes referred to as Clickers, such as (Remote) PowerPoint Clickers. We have also heard the remote handset called a Pickle and actuator.

Sometimes the presenters have such tight time constraints that they need a timer or clock so they can keep to time. Have a look at our range of Timing and Traffic light type systems for full featured or simple meeting control.

Plugging a computer into the sound system in an event can create buzzing - our PC Bal Box can get rid of this. With the New USB Bal Box we maintain the quality of the sound where pre-emphasis has been applied on the headphones out on some computers for proprietary headphones. Our Sound interface AiO will allow you to play out and record in at the same time over USB. No Drivers required (HID compliant).

Our new SpotOn product is all about a video laser pointer - a pointer that can be seen no matter where or how many screens the image is on.

These are just a few of our products, please browse our website for the full range, and if you have any questions, we will be happy to help you.

  • "Like all i2 products the AiO is simple to use and does exactly what it says on the tin, I think this box should be in every engineer's tool box"

    Mark Boden, Director, Dimenson Audio

  • "Having used the MasterCue series of cue control systems over recent years, we have been assured of completely reliable cue control for all of our events. The presenters are comfortable with the look and feel of the system and find it very reassuring to work with."

    Paul Gilley, Onyx Presentations

  • "Thank you once again for providing such an amazing service!"

    Joey,  TedxTaipei.com - 17th Sept

  • "It has been a pleasure doing business with you, thank you."

    Eleanor, 10th October

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